Man with Van Chadwell Heath Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Chadwell Heath provides removal and delivery services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Client means the individual, partnership, company or other organisation that requests, books or pays for the services.
We, us, our means Man with Van Chadwell Heath as the provider of the services.
Services means any removal, man and van, delivery, loading, unloading, packing, or related services we agree to provide.
Goods means the items, belongings or property that we move, transport, handle or store on behalf of the Client.
Contract means the agreement between the Client and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van and removal services for domestic and commercial customers. This may include collection, loading, transportation, unloading and, where agreed in advance, packing and basic furniture disassembly or reassembly.
The exact scope of the services, including vehicle size, number of personnel, date, time, addresses and any special requirements, will be confirmed during the booking process. Any services not explicitly agreed at the time of booking will be treated as additional services and may incur extra charges.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until we issue explicit confirmation. A quotation alone does not constitute a confirmed booking.
3.2 When making a booking, you must provide accurate and complete information, including:
a. Collection and delivery addresses and access details
b. Desired date and time of the service
c. A clear description of the Goods, including quantity, approximate volume, and any heavy, bulky, fragile, or high-value items
d. Any parking restrictions, stairs, lifts, narrow access, or other relevant access issues
e. Any items requiring special handling, disconnection, or packing.
3.3 We reserve the right to amend the quotation or cancel the booking if the information provided is inaccurate, incomplete, or misleading, or if we reasonably consider that we cannot carry out the services safely or legally.
3.4 For some bookings, we may require a deposit or full prepayment to confirm the service. If a deposit is required, this will be communicated to you at the time of booking.
4. Quotations
4.1 Unless otherwise stated, quotations are based on the information you provide and are valid for a limited period, which we will specify when providing the quotation.
4.2 Quotations may be provided on an hourly rate or a fixed price basis. Where hourly rates apply, the chargeable time will normally start when our vehicle and staff arrive at the agreed collection point and finish when the last item is unloaded at the final destination, subject to any minimum charge we specify.
4.3 We reserve the right to adjust the price if:
a. The work takes longer than reasonably anticipated due to inaccurate information or unforeseen circumstances.
b. There are delays not caused by us, such as waiting time for keys, access, or paperwork.
c. Additional services are requested on the day that were not agreed at the time of booking.
d. Access is substantially more difficult than stated, for example additional flights of stairs, long carrying distances, or unsuitable parking.
5. Payments
5.1 Unless we agree otherwise in writing, payment is due on completion of the services on the same day. We may require part or full payment in advance for some bookings.
5.2 We accept payment by the methods we confirm to you during booking. Cash payment, where accepted, must be made in full immediately upon completion of the service.
5.3 If payment is not made when due, we reserve the right to:
a. Charge reasonable interest on overdue sums.
b. Withhold delivery of Goods until payment is received in full.
c. Recover from you any costs we incur in collecting overdue payments, including legal and enforcement costs.
5.4 For business Clients, we may invoice after completion of the work if agreed beforehand. Payment terms will be specified on the invoice and must be met in full.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by contacting us as soon as possible. Cancellations are effective only when we confirm receipt of your cancellation request.
6.2 We may charge a cancellation fee as follows, unless otherwise specified in writing:
a. Cancellation more than 48 hours before the scheduled start time: no cancellation fee may be charged, but any non-refundable third-party costs will be payable.
b. Cancellation between 24 and 48 hours before the scheduled start time: we may charge up to 50 percent of the quoted price.
c. Cancellation less than 24 hours before the scheduled start time or on arrival: we may charge up to 100 percent of the quoted price.
6.3 If you wish to change the date, time, or scope of services, we will try to accommodate your request, but changes are subject to availability and may require a revised quotation. If we cannot accommodate the change and you cancel, the cancellation charges above may apply.
6.4 We reserve the right to cancel or reschedule the services due to events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, illness, vehicle breakdown, or safety concerns. In such cases, our liability will be limited to rescheduling the service or refunding any prepayment, and we will not be responsible for any consequential losses.
7. Access, Parking and Client Responsibilities
7.1 You are responsible for ensuring that suitable parking is available at both the collection and delivery addresses. Any parking charges or fines incurred as a result of your failure to arrange suitable parking may be added to your bill.
7.2 You must ensure that we have safe and reasonable access to all relevant premises, including sufficient space for loading and unloading, access through doors, stairways and lifts, and a safe working environment.
7.3 You are responsible for:
a. Properly packing and securing Goods, unless packing is part of our agreed services.
b. Removing and safely disconnecting any appliances, fixtures or fittings before we arrive, unless we have agreed otherwise in writing.
c. Ensuring that any fragile or valuable items are clearly identified and, where advised, suitably protected.
d. Being present or represented at the collection and delivery addresses to provide access and sign any required documents.
8. Excluded Goods
8.1 Unless expressly agreed in writing, we will not carry or handle the following items:
a. Explosives, flammable or dangerous substances, including gas cylinders, fuel, solvents, paints, chemicals and similar items.
b. Illegal goods or substances.
c. Perishable items or goods requiring controlled storage conditions.
d. Livestock, pets, or other animals.
e. Cash, jewellery, watches, precious metals, stones, or similar high-value personal items.
f. Important documents such as passports, legal papers, securities or financial instruments.
8.2 If we discover that excluded items have been included without our consent, we may remove or refuse to transport them, and you may be liable for any resulting damage, loss, or regulatory penalties.
9. Waste Regulations and Disposal
9.1 We comply with relevant UK waste and environmental regulations. We are not a general waste disposal service and will only remove waste or items for disposal where this has been agreed in advance as part of the services.
9.2 Any removal and disposal of waste, unwanted furniture or other items must comply with applicable legislation, including any duty of care requirements. Additional charges may apply for disposal services, which will be quoted separately.
9.3 You must not request or permit us to dispose of waste or unwanted items in an unlawful manner, such as fly-tipping or leaving items where disposal is not authorised.
9.4 Where we agree to dispose of items on your behalf, you confirm that you have the legal right to request disposal and that the items do not contain hazardous or prohibited materials.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
10.2 We will not be liable for:
a. Loss or damage arising from your failure to adequately pack, protect or secure Goods, unless we have undertaken the packing.
b. Damage to Goods or property resulting from misleading or incomplete information regarding access, item dimensions, fragility or condition.
c. Normal wear and tear, minor cosmetic damage, or pre-existing defects.
d. Loss or damage to items that are inherently fragile, including but not limited to glass, mirrors, china, artwork, electronics or antiques, unless we have specifically agreed to handle them with special arrangements.
e. Indirect or consequential loss, such as loss of profit, loss of business, loss of opportunity, or any similar losses.
10.3 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable value per item or consignment, subject to any specific limits we notify you of in advance.
10.4 You must notify us in writing of any loss or damage to Goods or property as soon as reasonably practicable and in any event within seven days of completion of the services. We may require evidence of the loss or damage and reasonable opportunity to inspect any damaged items.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded or limited under UK law.
11. Delays and Time Estimates
11.1 Any times or dates provided for arrival, completion or delivery are estimates only and are not guaranteed, unless we expressly agree to a guaranteed service in writing.
11.2 We will not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, accidents, breakdowns, weather, roadworks, or delays caused by third parties.
11.3 If a delay occurs that significantly affects the timing of the service, we will make reasonable efforts to keep you informed and, where possible, agree an alternative arrangement.
12. Insurance
12.1 We maintain insurance cover appropriate to our business activities as required by applicable law and industry practice.
12.2 It is your responsibility to consider whether additional insurance for your Goods is necessary, particularly for high-value items, and to arrange such insurance independently if required.
13. Complaints
13.1 If you are dissatisfied with any aspect of our services, please raise the issue with our representative on the day, if possible, so that we have an opportunity to resolve it promptly.
13.2 You may also submit a complaint in writing after the service. We will investigate your complaint fairly and promptly and will aim to respond within a reasonable timeframe.
14. Data Protection and Privacy
14.1 We will collect and process personal data such as your name, address and contact details solely for the purpose of providing the services, managing bookings, taking payments and, where relevant, handling complaints or legal obligations.
14.2 We will take reasonable steps to protect your personal information and will not sell or share your data with third parties except where necessary to deliver the services, comply with legal requirements, or with your consent.
15. Termination
15.1 We may terminate the Contract immediately if you commit a serious breach of these Terms and Conditions, including failure to pay, providing false information, or requesting that we act unlawfully or unsafely.
15.2 On termination, you remain liable for any charges incurred up to the date of termination and for any additional costs we reasonably incur in bringing the services to an end.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior agreements, understandings or arrangements, whether oral or written.
17.4 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Contract, unless we agree otherwise in writing.
